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ACC Restaurant Series 2023 - Session 1

Learn How to Build Loyalty and Use Reviews to Engage Customers

April 11, 2023

Learn what it takes to build loyal customers and how to engage and communicate with them. Use customer's feedback to development brand loyalty and how to improve their experience with your food establishment. Hear from top restaurant owners in Houston and how they made it to the top 100 nationwide.


Panelists: 

Jando Shum – Yelp – Senior Community Director Houston

Viet Tran – Vietwich – Owner (Yelp’s Top 100 US Restaurants 2023 Winner)

Willet Feng – burger-chan – Owners (Yelp’s Top 100 US Restaurants 2023 Winner)


More from ACC Webinars

ACC Restaurant Series 2023 - Session 3

April 24, 2023

Find out if partnering with a Franchise is for you. Learn what are the startup costs and how to get into the restaurant business quickly. If you already have a food establishment, explore ways to scale your business through building your own franchise and exponentially growing your business. Panelists: Dan Camp - McDonald's, Senior Director of Strategic Franchising Sarem Soudager - McDonald’s, Houston Owner Operator Kim Way - Small Business Development Center - Houston Office, Director (and Former Restaurant Franchisee) Thomas Nguyen - CBRE, Restaurant Practice Leader (and Co-founder of the Peli Peli South African restaurant chain)

ACC Restaurant Series 2023 - Session 2

April 17, 2023

With the challenges most restaurant owners are facing, learn best practices of how to deal with rising cost of supplies along with retaining your employees. How do you position your pricing to be profitable while maintaining your customers. Panelists provided from the Greater Houston Chapter of the Texas Restaurant Association Speakers: Melissa Stewart – Greater Houston Chapter of the Texas Restaurant Association, Executive Director  Ashley Rosenfeld - A’ La Carte Foodservice Consulting Group, Principal

Restaurant Series - Best Practices on Concerning Issues Restaurant Owners Are Facing

May 9, 2022 • Alex Au-Yeung, Melissa Stewart

Hear panelists provide answers to questions related to supply chain issues and labor shortages as well as rising cost of goods. Each panelist will offer guidance on how to overcome the various challenges owners faces with operation and growing his/her business. Panelists provided from the Greater Houston Restaurant Association Panelists: - Melissa Stewart – Executive Director of the Greater Houston Restaurant Association - Alex Au-Yeung - Owner of Phat Eatery