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Crucial Conversations

Making It Work

May 2, 2021 • Brian Coles

What tool do you grab for in a crucial conversation where the stakes are high, opinions vary, and emotions run strong – violence, silence, or dialogue?

Using the Right Tools

April 25, 2021 • Brian Coles

In construction, people know the value of having the right tool. If you need to tighten a loose screw, for example, you grab a screwdriver or – better yet – a drill. The question is: In relationships, when you're faced with conflict, what tools do you reach for?